Uptime Service Level Commitment

Uptime Service Level Commitment

DataHive’s Colocation Service provides clients with an uncompromised level of security and availability of their data and still have the freedom to focus on their wide variety of core initiatives and responsibilities.

To facilitate a 100% uptime goal, DataHive provides all clients with three BGP failover providers: Shaw, Zayo and Hurricane Electric.

In addition, DataHive is carrier neutral, hosting over thirty Internet Service Providers (ISPs). Diverse fibre entrance paths into the building are offered.

In 2013, Calgary’s business community faced a phenomenal flood affecting almost every business in the city. To our knowledge DataHive was the only data centre able to continually deliver its well-known, prompt and individual client service 100% during this time.

This excellent service was demonstrated again when the Enmax manhole explosion devastated business operations to the point that downtown Calgary was blacked out for five days. During that time, DataHive again was fully operational with all clients up and running without one moment of downtime.

How was DataHive able to do this when others were not? This success can be attributed to four key elements:

  • redundant powerful UPS
  • 72-hour generator
  • backup generator
  • state-of-the-art redundant air conditioning

While it is not possible to control all environmental and unpredictable occurrences, DataHive’s maintenance standards and monitoring schedules represent a source of reliability in giving client’s performance they need. DataHive maximizes its overall effectiveness by involving the full staff team at all levels and functions to focus on ensuring creative, efficient, preventative maintenance, all contributing to ongoing reliability.

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“Thank You! This holds the record for the fastest deal we’ve ever done, from first call to connected!!”
– BN